Frequently asked questions
Equipment, locations, quantities, and moving equipment
Unigrafia has been in contact with each university regarding the units where the equipment has been in Canon service. The quantities of equipment have been determined in cooperation with the representatives of the units.
Additional devices can be procured as needed. We are happy to discuss the requirements further, and you can best reach us through the contact form.
Device transfers can be ordered through the contact form. Please include the device's serial number, departure address, destination address, transfer contact person, and your unit's cost center at the university. Note: Transfers due to customer needs will be charged to the unit managing the device.
The cost of device transfers is always determined by the quantity and distance. Inquire about the transfer and additional information. Transfers due to customer needs will be charged to the unit managing the device.
The list of devices can be found in the following locations on the universities' intranets:
HY: LINK COMING SOON
AALTO: LINK COMING SOON
HAAGA-HELIA: LINK COMING SOON
TAIDE UNIVERSITY: LINK COMING SOON
HY: LINK COMING SOON
AALTO: LINK COMING SOON
HAAGA-HELIA: LINK COMING SOON
TAIDE UNIVERSITY: LINK COMING SOON
Identifiers and usage
The identifiers used in the Canon system will also work in the new printing system. They must be registered as new cards. New identifiers will be provided free of charge to university staff and units in larger batches, and they can be requested via contact form.
Service prices for students
Printing prices vary by university:
Helsinki University: B&W 7.9 cents and color 14.9 cents per print surface.
Student printing will require a balance starting from January 1, 2025. LINK TO BALANCE STORE (Coming later)
Aalto University: Black-and-white student printing is free of charge. Arts students have access to devices that can also print in color.
Haaga-Helia: Students have a quota of 400 B&W pages or 100 color pages for printing. When the quota is exhausted, please contact the IT helpdesk at helpdesk@haaga-helia.fi.
At the University of the Arts, student printing is free of charge.
Helsinki University: B&W 7.9 cents and color 14.9 cents per print surface.
Student printing will require a balance starting from January 1, 2025. LINK TO BALANCE STORE (Coming later)
Aalto University: Black-and-white student printing is free of charge. Arts students have access to devices that can also print in color.
Haaga-Helia: Students have a quota of 400 B&W pages or 100 color pages for printing. When the quota is exhausted, please contact the IT helpdesk at helpdesk@haaga-helia.fi.
At the University of the Arts, student printing is free of charge.
LINK TO BALANCE STORE (Coming later)
Purchased balances are not refundable. Previously acquired balances from the Canon system will be transferred to the new printing system on January 2, 2025.
Service costs
See the price list on your university's intranet.
HY: LINK COMING SOON
AALTO: LINK COMING SOON
HAAGA-HELIA: LINK COMING SOON
TAIDE UNIVERSITY: LINK COMING SOON
HY: LINK COMING SOON
AALTO: LINK COMING SOON
HAAGA-HELIA: LINK COMING SOON
TAIDE UNIVERSITY: LINK COMING SOON
Unigrafia bills for the service according to the agreed practices for each university. The charge typically consists of a device fee and page charges.
Submit a request regarding this through the contact form, and we will get back to you as soon as possible.
Maintenance and supplies, ink and paper
Send a maintenance request via the contact page. Remember to include the device's serial number, your contact information, and a description of the problem.
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Through the contact page. Remember to include the device's serial number, your contact information, and what color the device is requesting.
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Through the contact page.
Please specify the delivery address, quantity (ltk/pallet), and size (A4/A3).
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Please specify the delivery address, quantity (ltk/pallet), and size (A4/A3).
Download the printing ABC, which contains all essential information for maintenance needs: LINK TO PRINTING ABC.
Contact information
You can reach us through the contact form or by email at tulostus@unigrafia.fi.
You can reach us through the contact form or by email at tulostus@unigrafia.fi.